AI Christmas Photos

Refund application

Last updated: November 5, 2026

1. Check You Qualify

You may qualify for a refund if all of these apply, subject to the exclusions in the Refund Policy:

  • It is within 7 days of the purchase.
  • You have used less than 5% of the credits from that purchase.
  • You are asking from the account that made the purchase.

An approved refund covers the unused share of the purchase, minus a 5% processing fee. The full rules, including how the amount is calculated, are in our Refund Policy.

2. Have This Information Ready

  • Account email: the email of the Google account you sign in with.
  • Order or transaction ID: you can find it in the receipt email from Waffo Pancake or Stripe. If you can't find it, leave it out and give the purchase date and amount.
  • Purchase date and amount.
  • Reason for the refund: a short explanation, plus screenshots if they help.

3. Send Us an Email

Email support@aichristmasphotos.net with the subject Refund Request - [your order or transaction ID]. You can copy this template:

Subject: Refund Request - [Order or transaction ID]

Account email: [you@example.com]
Order or transaction ID: [ID]
Purchase date: [YYYY-MM-DD]
Amount paid: [amount and currency]
Reason: [short explanation]

4. What Happens Next

  1. We check the purchase, the credits used and the account status against the Refund Policy.
  2. We reply by email with our decision. If we need more information, we will ask.
  3. If the refund is approved, it is sent back to your original payment method by the payment processor that handled your purchase (Waffo Pancake or Stripe). How long it takes to arrive depends on your bank or card issuer.
  4. When the refund is completed, the remaining credits from that purchase are removed from your account.

Common Questions

Can I get a refund if I have used some credits? Possibly. If you have used less than 5% of the credits from that purchase and no exclusion in the Refund Policy applies, you receive the unused share minus a 5% processing fee.

What if a result is clearly broken? Tell us within 7 days of the result being made, with a link, and we return the credits used. See the Refund Policy for details.

A generation failed. Do I need to ask for a refund? No. Credits for failed generations are returned to your balance automatically.

What if my request is declined? Reply to our email with any extra information and we will look at it again.

Please contact us before disputing a charge with your bank. Once we receive notice of a chargeback, we remove the remaining credits from that purchase, and credits you have already used from it are taken from your other credits or your next pack.

Questions: support@aichristmasphotos.net · Refund Policy · Terms of Service