Refund policy

Last updated: November 5, 2026

Summary

• You can request a refund within 7 days of a purchase if you have used less than 5% of the credits from that purchase.
• An approved refund covers the unused share of the purchase, minus a 5% processing fee.
• If a generation fails, its credits go back to your balance automatically. That is a credit return, not a refund.
• If a result is clearly broken, tell us within 7 days of it being made and we return the credits it used.
• Rights you have under consumer law are not affected.

What this means for each pack

This policy forms part of our Terms of Service.

1. Who Can Get a Refund

You may qualify for a refund if all of these apply, subject to the exclusions in Section 3:

1. Time: you ask within 7 calendar days of the purchase. The 7 days start when the payment is completed.
2. Usage: you have used less than 5% of the credits granted by that purchase.
3. Proof of purchase: the purchase can be found in our payment processor's records, and you ask from the account that made it.
4. Good standing: your account has not broken our Terms of Service, and there is no history of fraud or refund abuse.

2. How the Amount Is Worked Out

Refund = purchase price × (1 − credits used ÷ credits granted) − purchase price × 5%

The 5% processing fee covers payment processing and handling costs. Amounts are rounded to the nearest cent.

Example 1, nothing used: you paid $24.99 for 50 credits and used none. Refund = $24.99 − $1.25 = $23.74.

Example 2, a little used: you paid $24.99 for 50 credits and used 2 (4%). Refund = $23.99 − $1.25 = $22.74.

If you have used 5% or more of the credits from a purchase, that purchase cannot be refunded. On the 15-credit pack, using 1 credit is already more than 5%.

3. What Is Not Refundable

• Being unhappy with how a result looks, or a result not matching what you imagined (clearly broken results are covered in Section 7).
• Mistakes in your prompt, settings or uploaded files.
• Credits used to create prohibited content or otherwise in breach of our Terms.
• Requests made more than 7 days after the purchase.
• Purchases where 5% or more of the credits have been used.
• Repeated refund requests that look like abuse.

4. Your Credits After a Refund

When a refund is completed, all remaining credits from that purchase are removed from your account. Credits from your other purchases are not affected.

5. Duplicate Charges and Billing Errors

If you were charged twice or charged the wrong amount because of an error on our side, we refund the extra charge in full, without the processing fee.

6. Failed Generations

If a generation fails, the credits it used are returned to your balance automatically. You do not need to request anything. This is a return of credits, not a payment refund.

7. Clearly Broken Results

If a finished result is clearly broken (the people in it are badly garbled, the image is heavily distorted or has missing parts, or a video is stuck on one frame or turns into visual noise), email support@aichristmasphotos.net with a link within 7 days of the result being made. We return the credits used for that result. This is a return of credits, not a payment refund.

A result that looks similar but not exactly like the person is not a broken result: the AI aims to keep people recognizable, not to make an exact copy. Problems caused by the photo itself (a face that is too small or blurry, a screenshot, a cartoon or drawing) are not broken results either.

8. Special Circumstances

In rare cases, such as an extended outage that stopped you from using your credits, we may consider a refund outside these rules. Email support@aichristmasphotos.net with the details.

9. Chargebacks

Please contact us before disputing a charge with your bank. Once we receive notice of a chargeback, we remove the remaining credits from that purchase. Credits you have already used from it are taken from your other credits or from your next pack.

10. How to Request a Refund

Follow the steps on the Refund Application page, or email support@aichristmasphotos.net with your account email, order or transaction ID, purchase date and the reason for your request.

We review each request and reply by email. Approved refunds are returned to your original payment method by the payment processor that handled your purchase (Waffo Pancake or Stripe). How long the money takes to arrive depends on your bank or card issuer.

11. Your Statutory Rights

Nothing in this policy limits rights you have under the consumer protection laws of your country, for example in the EU, the UK or Australia.

12. Changes to This Policy

We may update this policy. The date at the top of this page shows the current version. Purchases are covered by the policy in effect at the time of purchase.

13. Contact

• Refund requests and questions: support@aichristmasphotos.net
• Refund steps: Refund Application

AI Christmas Photos · https://aichristmasphotos.net